Silver Wolf Designs — Return & Refund Policy
Silver Wolf Designs products are made to order, meaning each item is produced specifically after a customer places an order.
Because of this, we generally do not accept returns or exchanges for:
- Wrong size ordered
- Wrong color ordered
- Change of mind
- Buyer’s remorse
- Incorrect shipping address provided by the customer
If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 calendar days of delivery at silverwolf19691@gmail.com. Please include your order number and clear photos showing the issue.
After review, eligible issues may be resolved with a replacement or refund. Do not send items back unless we provide return instructions. In many cases involving damaged or defective made-to-order items, a physical return may not be required.
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Cancellations or changes are not guaranteed once an order has been submitted, because production may begin shortly after purchase. Contact us as soon as possible if you need help with an order.